A 3D printing business by Ryder Saephan and Henry Hash.

Privacy Policy

Privacy Policy for ProjectPrint28

Last Updated: January 08, 2026

ProjectPrint28 (“we,” “us,” or “our”) operates the website https://projectprint28.com (the “Site”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Site and the choices you have associated with that data.

We are committed to protecting your privacy and handling your personal information responsibly. This policy applies to information we collect through the Site, including via online shop purchases, order forms, and any interactions with our services.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

Information You Provide Directly:

  • When placing an order through our shop or order form, we may collect personal details such as your name, email address, shipping address, billing address, and phone number.
  • Payment information (e.g., credit card details) is processed through third-party payment gateways and is not stored on our servers.
  • Any additional information you voluntarily provide, such as messages in order inquiries.

Information Collected Automatically:

  • Usage Data: We may collect information about how you access and use the Site, including your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Site and hold certain information. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
    • Essential cookies for site functionality.
    • Analytics cookies to understand how visitors use the Site.
    • We may use third-party services like Google Analytics for this purpose.

Information from Third-Party Services:

  • If you interact with embedded content (e.g., videos), third parties may collect data according to their policies.

2. How We Use Your Information

We use the collected information for various purposes:

  • To process and fulfill your orders, including shipping products and providing customer support.
  • To manage your account and provide services.
  • To communicate with you, including sending order confirmations, updates, and responses to inquiries.
  • To improve our Site, products, and services.
  • To detect, prevent, and address technical issues or fraud.
  • To comply with legal obligations.
  • For analytics and marketing purposes (with your consent where required).

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

  • Service Providers: With third-party vendors who help us operate the Site, process payments, ship orders (e.g., USPS, UPS), or provide analytics (e.g., Google Analytics).
  • WooCommerce and WordPress Plugins: Our Site is built on WordPress and may use plugins like WooCommerce for e-commerce functionality. These may collect and process data as described in their privacy policies:
  • Legal Requirements: If required by law, such as in response to a subpoena or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment processors). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

6. Children’s Privacy

Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete it.

7. Your Rights (GDPR, CCPA, etc.)

Depending on your location, you may have rights regarding your personal information, such as:

  • Access, correction, or deletion of your data.
  • Opt-out of certain processing or sales (if applicable).
  • Withdrawal of consent.

To exercise these rights, contact us at the details below. We will respond within the required timeframe.

For California residents: We do not sell personal information as defined under CCPA.

For EU/UK residents: Our processing is based on contract performance (orders) or legitimate interests.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the “Last Updated” date. Significant changes may be notified via email or Site notice.

9. Contact Us

If you have questions about this Privacy Policy, please Contact Us.